Banking satisfaction slides

Customer satisfaction levels among all the major banks have droped significantly over the last year.

According to the lastest customer satisfaction report from TNS Business Finance Monitor, 73.9% of  business banking customers were satisfied with their relationship with their main financial institution. However, satisfaction with the major banks managed to drop by a combined 6.7%.

St George suffered the worst decline of the nine financial institutions surveyed, with its customer satisfaction levels dropping from 85.7% to 70.8% in the 12 months to December 2009.

Bank of Queensland came first with a rating of 88.8%, while ANZ topped the majors at 78%.