ANZ outsources mortgages

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ANZ will outsource much of its mortgage processing to Bangalore, India and move towards fully automated mortgage application processing.

The previous state based processing of paper based mortgage applications by ANZ will be centralised at ANZ head office in Melbourne.

ANZ is said to be lagging behind the other big three banks in moving from paper based mortgage applications to full automation. 248 ANZ jobs will be affected, mainly in Sydney, Brisbane and Perth.